Credit Guide

About Us

Next Asset Finance Pty Ltd, ACN 628 462 377, a subsidiary entity of National Fleet Finance and Insurance Pty Ltd is licensed under the National Consumer Credit Protection Act 2009. This Credit Guide sets out important information about us and the services we provide, the person with whom you will be dealing. The details of our license are as follows:
Business Name:
National Fleet Finance and Insurance Pty Ltd
ABN | ACN
ABN: 63 154 889 960 ACN: 154 889 960
Address:
Level 7, 10 Queens Road, Melbourne Victoria 3004
Mailing Address:
Level 7, 10 Queens Road, Melbourne Victoria 3004
Phone:
1300 637 283
Licence Number:
432946
EDR Scheme Name:
Credit Ombudsman Service Limited
EDR Membership No:
M0018460
We are required to provide this Credit Guide to you as soon as practicable after it becomes apparent that we are likely to provide credit assistance to you. We provide “credit assistance” when we:

1. Suggest or assist you to apply for a particular credit contract with a particular credit provider; or
2. Suggest or assist you to apply for an increase to the credit limit of a particular credit contract with a particular credit provider; or
3. Suggest you remain in a particular credit contract with a particular credit provider.

Preliminary Assessment — What we will need from you

When we provide you with credit assistance, we must only recommend credit products that are not unsuitable for you.
To be able to determine which loan products are not unsuitable, we are required to complete a Preliminary Assessment. When we make this preliminary assessment, we determine:
  • Your requirements and objectives – that is, what kind of loan do you want, and for what purpose;
  • Your financial and relevant personal situation; and
  • Your ability to repay the loan that you are considering.
In assessing these factors, we are also required to take reasonable steps to verify some of the information you provide us.
This verification may include:
  • Asking you for copies of documents that demonstrate your financial situation – in some cases we may also need to sight original documents; and
  • Contacting third parties to assist in verifying the information that you provide.

Obtaining a copy of your Preliminary Assessment

If we haven’t already provided it to you, you may request a copy of our Preliminary Assessment, and we must give you a copy of it:
  • At any time during the first 2 of years of completion of the assessment, within 7 business days; or
  • Between 2 years and 7 years after it was conducted we must provide it within 21 business days.
There is no charge for requesting or receiving a copy of the Preliminary Assessment.

How do our Representatives get paid?

We are paid commissions by lenders for introducing customers. The lenders we deal with will usually pay us a commission based on:
  • The size of loan; and
  • The particular loan product you have selected such as:
    • a) Consumer Car Loan
    • b) Novated Lease or Salary Packaging
    • c) Chattel Mortgage
    • d) Personal Loan
We will only be paid this commission if your loan is settled and drawn down.
The commissions that we are paid by your lender by capitalised into the loan amount borrowed or you can pay for the fees up front.
If you would like a detailed estimate of how much commission we would be paid by a particular lender for a particular product, we will provide this for you. We will also provide you with a detailed explanation of how this commission is calculated.
Certain lenders may also pay us a bonus based on the amount of business that we introduce to them. The lenders that currently have such arrangements with our Aggregator are:
  • Macquarie Leasing
  • ANZ
  • VW Financial Services

Fees and charges that are payable by you in relation to our credit assistance

We sometimes charge a fee for our services. More details about the fees payable by you will be set out in a quote, which we will give you before a finance application is lodged. You may obtain from us information about how these fees and charges are worked out and a reasonable estimate of those fees.

Our Major credit providers

We source credit products from a range of banks, lenders and other credit providers. However, at present, we write the most loans with the following banks, lenders and other credit providers:
  • Macquarie Leasing
  • ANZ
  • Westpac
  • Pepper Asset Finance
  • Axscess Today
  • Classic Funding Group
  • BOQ
  • Liberty Finance
  • Metro Finance
  • Rate Setter
  • Volkswagen Financial Services

Referrers and Referral fees

In some cases, non-regulated third parties, such as real estate agents, accountants, financial planners etc., may have referred your business to us. Where this is the case, we may pay a referral fee to these parties. If we do pay a fee to these parties, then:
  • They should already have told you about this; and
  • We will either disclose the actual fee in our final documentation.
Alternatively, if you want to know, you can ask us about the fees and we will tell you how much was paid and how it was worked out.

Dispute resolution and complaints

Whilst we always strive to provide the best possible service, we understand that there may be times where you are not satisfied. If this occurs, and you wish us to do something about it, we have a formal process in place to address your concerns.

Internal Dispute Resolution

If you do have a complaint, please contact the Complaints Office using the details at the start of this document. If you choose to contact us by email, please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly.

External Dispute Resolution

If you are not satisfied with how we have handled your complaint, you may make a formal complaint to our External Dispute Resolution Scheme Provider. The details of our EDR Scheme membership are set out at the start of this Credit Guide.

Privacy

Need to talk to someone?

Ready for your NEXT car?

Ready for your NEXT home?